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Welcome back to the Care Center!


January 6

  • For the month of January, please visit our Facebook page for any updates.
  • We are working on a new website, so most pages are under construction.
  • For all other questions, please email carecenter@willowcreek.org or call 224-512-2600 during general office hours (listen to prompts for exact hours and details).


January 4

  • Tax preparation services are officially canceled for 2022.
  • Please visit other VITA locations listed on the IRS.gov website


December 22-January 3

  • The Care Center will be closed starting the evening of December 22 until January 3 and will reopen January 4.
  • We hope you have a wonderful Christmas and a happy new year!


November 25-27

  • The Care Center will be closed November 25-27 and will reopen November 30.
  • Guests can visit the Food Store twice a month, January through December.


September 7

Starting today,  our open hours are as follows:

  • Tuesday, Wednesday, Thursday: 10 a.m.-12 p.m. & 6:30 p.m.-7:30 p.m.
  • Saturday: 8-10 a.m.
  • Note: We will no longer have curbside service at the Care Center, but we will continue to provide a curbside service through our Mobile Care Center.


August 19

  • Starting September 7, we are increasing our open hours by adding a Wednesday morning shift.
    • Tuesday, Wednesday, Thursday: 10 a.m.-12 p.m. & 6:30 p.m.-7:30 p.m.
    • Saturday: 8-10 a.m.
  • We will no longer have curbside service at the Care Center, but we will continue to provide a curbside service through our Mobile Care Center.


August 17

  • Out of an abundance of caution, and due to a possible COVID exposure, the Care Center will be CLOSED August 17.
  • The Care Center will reopen for our next shift tomorrow, August 18 at 6:30 p.m., as scheduled. Please check below for FAQs.


June 13

  • Starting June 13, we're increasing our open hours and moving our curbside service to Tuesday and Thursday evenings.
  • In-store service times: Park, walk into the entrance G lobby, and check in with a volunteer. Doors open 30 minutes prior to start time. Please bring a photo ID and proof of address within the past 30 days.
    • Tuesday: 10 a.m.-noon
    • Wednesday: 6:30 p.m.-7:30 p.m.
    • Thursday: 10 a.m.-noon
    • Saturday: 8-10 a.m.
  • Curbside service times: Continue to text the word "food" and line up in the grocery lane.
    • Tuesday: 6:30 p.m.-7:30 p.m.
    • Thursday: 6:30 p.m.-7:30 p.m.


May 15


April 23

  • Our goal as the Care Center is to fully reopen by providing most services in person by Sunday, June 13!
  • On June 13, we'll have a big celebration for our volunteers, staff, guests, and church. No services will be provided that day. More details to come closer to the date.
  • We also plan to turn the week of June 13 into a party full of opportunities for guests and volunteers to connect during our regular open hours.
  • During Celebration of Hope, the Willow South Barrington campus celebrated some stories of local impact, and primarily focused on how the Care Center partnered with District 54 to support families in need during the last year.


April 12

  • In-store food visits are now available Tuesday, Thursdays, and Saturdays. Pull into the drive-up lane to check in with a volunteer and then park. We'll text you when it's time for you to come into the building. See details on our food page.
  • The clothing store is now open during regular open hours. See our clothing store page.


Frequently-Asked Questions


Q. When will the clinic and other health services be available again?
A. At this time, the dental clinic is open. The eye clinic is still closed.


Q. What does social distancing look like at the Care Center?
A. We have spacing stickers on the floor and plexiglass/dividers in order to maximize our social distancing and safety. We also use a check-in process which helps us monitor our capacity. We spray and wipe down spaces and high touch points with two solutions.


Q. Are masks required?
A. We now encourage masks for adults who are fully vaccinated. Masks will still be required for kids and students over the age of 2 and for those who are not yet fully vaccinated.


Q. What if I have a medical note to not wear a mask?
A. At this time, we are unable to make exceptions for non-compliance with our mask mandate, even for medical reasons. If wearing a mask isn’t possible for any reason, we invite you to continue to connect with us online through our virtual appointments and through our curbside food pickup.


Q. What if someone who visits the Care Center later tests positive for COVID? What if I visit and later test positive?
A. Please notify the church and the Care Center by emailing safety@willowcreek.org and carecenter@willowcreek.org if you test positive after you have attended a service. If we have specific contact information of the infected person, we will notify those in direct contact with them.


Q. How can I volunteer at the Care Center?
A. Thank you for your interest in volunteering with us! Check out our top volunteer needs and see which serving opportunity would interest you most on our volunteer page.


Q. How can I give to the Care Center?
A. Thank you for wanting to give to the Care Center! Our programs and services run with the help and generosity of all our partners. Find ways to give to the Care Center on our give page.


Q. What’s the best way to stay connected with the Care Center?
A. Our website has our events up to date and subscribe to the e-newsletter coming later this summer. You can also follow us on social media:

Facebook @wccarecenter - Instagram @wccarecenter_ - LinkedIn @willow-creek-care-center - Twitter @wccarecenter




Participation Acknowledgement

Last but not least, for the safety of all joining us, we ask that you review, acknowledge, and abide by the Willow Creek Participation Acknowledgement when attending a Willow Creek or Willow Creek Care Center service or event, which include two main points to keep in mind and abide by:

  • There are inherent risks with any gathering, especially if you are considered to be in a high risk category or live with or have daily contact with anyone that is considered to be in a high risk category. I understand these risks and fully assume all responsibility.
  • I understand that safety precautions are in place and I agree to abide by all guidelines communicated verbally or in writing.